IT & Technical Staffing
Developers, sysadmins, and support engineers who plug into your stack and ship from week one.
- Software developers and QA
- System administrators
- IT support and helpdesk
Talent & Staffing
We build and manage Philippine-based teams that sit inside your operating rhythm — your tools, your standups, your escalation path. You approve the people; we own attrition, coverage and quality.
Our Service Line
Customer Experience & Support
Trained agents for voice, chat, and email support, backed by the QA and coaching to keep them sharp.
- Voice, chat and email agents
- Quality monitoring and coaching
- Shift coverage across time zones
Back Office & Admin
Data entry, documentation, and administrative support that keeps your operations running on schedule.
- Data entry and processing
- Document management
- Finance and admin support
Managed Pods (Design/Marketing/Ops)
Cross-functional pods covering design, marketing, and operations — managed as one team.
- Design and content
- Digital marketing
- Operations support
Our Process
How we staff your team
A clear, five-step path from brief to onboarded hire — with you involved at every decision point.
A practice lead pressure-tests the brief — seniority, stack, shift and what “good” looks like in month three.
Named-market search plus our own bench and Academy pipeline. No job-board spray.
Four gates: credentials, technical, work-sample, and a values and communication interview.
Three to five candidates, your interview process, your decision. We coordinate scheduling.
Equipment, access, buddy, 30/60/90 reviews and a monthly service review with you.
Case Study
A multinational life insurer
A dedicated policy servicing and customer care team for the insurer's Philippine operations, built and scaled over 12 months.
- 40
- roles filled in 10 weeks
- 21 days
- average time-to-fill, down from 60
- 92%
- of hires retained at 12 months
- The Problem
- Group and credit life volumes were growing faster than the insurer could hire locally, leaving a servicing backlog and specialist roles open for two months or more.
- The Solution
- A role clinic to define each seat, sourcing from our bench and Academy pipeline, screening against real insurance scenarios, and one account lead owning onboarding and retention.
- The Results
- 40 roles filled in 10 weeks, average time-to-fill cut from 60 to 21 days, and 92% of hires retained at 12 months.
Case Studies
Results we’ve delivered
Talent & Staffing engagements — the problem, what we did and what changed.
Talent & StaffingBeyond the Balance Sheet: Why Accounting Outsourcing in the Philippines Drives Business Growth
It’s a question many business leaders ask as they weigh whether to keep finance in-house or move it offshore.
Talent & StaffingThe Rise of Skills-Based Hiring: Prioritizing Competence Over Degrees
The Philippines, a dynamic and rapidly growing economy, faces significant challenges in talent acquisition.
Talent & StaffingGPStaff Carves Out Strategic Deal with Springboard PH to Enhance Philippine Healthcare Staffing Operations
GPStaff Australia has strategically partnered with Springboard PH to enhance its Philippine operations, focusing on allied health staffing and technology solutions.
Yes. We send three to five screened candidates, you run your own interview process and make the final decision. We coordinate the scheduling.
Typically around 17 days from kickoff to day one, depending on the role and how quickly interviews can be scheduled.
We do. Your team works in your tools and rhythm, while we own coverage and quality, with 30/60/90 reviews and a monthly service review with you.
We own attrition: we find a replacement, and the new hire shadows for two weeks before taking over so the work doesn’t stall.